Another number which I have seen circulated on the internet is for eBay’s Fraud Detection department, you can try reaching them at: 86. The customer support team is based in Utah, California and the Philippines and as I mentioned above is open Mon-Fri from 5am-10 pm and Sat-Sun from 6 am to 6 pm PST. Common customer service issues that this hotline provides service for includes: The best number to call based on statistics they gathered from 300, 000 eBay users is: 86 for customer care related issues. The skinny of it is that they are very unprofessional and unknowledgeable but I will discuss this a bit more at length after I explain how you can contact eBay by phone.Īccording to GetHuman, a company which provides info and help getting human representatives on the line, the average wait time is 14 minutes when calling eBay customer service. The last resort in my opinion is to try and reach eBay telephone support. Many people are not comfortable calling customer service because of different reasons (for example a language barrier) so I’m going to cover chat and messaging options as well. Let’s go over all the ways you can contact eBay’s customer service quickly. The absolute last resort from eBay’s point of view is providing you with a phone number to call their customer service team. That’s why eBay help center is geared towards offering you ready made answers for numerous topics and if you can’t find the answer it first sends you to the eBay community to seek help from fellow eBay sellers. Imagine if just 0.1% of those customers would need help from an actual customer service representative at the same time, that’s 170,000 simultaneous calls.Įven if a representative could take 3 calls an hour and assuming you would be willing to wait up to 40 minutes in order to get service, eBay would still need more than 60,000 support reps.īuilding a call center with such an enormous amount of employees is a huge financial expense, and I’m not even talking about the time it takes to build such an operation, the amount of training required and the complexity of automated systems needed to manage this are also quite unfathomable. Website-driven, entered through 'Help & Contact' section on home page.įrom here sign in to account and use menu selection to access relevant telephone number(s) depending on complaint/query type.EBay has 25 million sellers and a total of 170 million users (buyers and sellers). In other circumstances, such as when you have a problem with a purchase such as non-delivery, you need to use eBay's 'Resolution Centre.' Here you will be led through a menu system to establish your complaint and then invited to leave a message so eBay can pursue the matter for you. You may also be offered the option of a call back and/or live chat. If this is unsuccessful, you are presented with an option to contact eBay by telephone. When you log into your account, you enter a menu-driven system that walks you through various steps to help you resolve your complaint or query. Queries and problems can also be dealt with via a comprehensive online diagnostic system and/or call back and live chat options. eBay support this with the provision of selling tools and enabling sellers to qualify for status descriptions such as 'Power Seller' based on sales volume. Some people operate online businesses on eBay running 'online shops' and bulk selling products through the system. Trust and confidence for users is built via a 'feedback' system. There is more of a straightforward 'buying from an online shop' feel to eBay now.ĮBay earns revenue by charging various fees to sellers. Just about anything can be bought and sold, although the company enhanced the service to include 'buy it now' options. The initial business consisted of individuals buying and selling items by online auction. eBay also owns PayPal, the payment system usually used in site transactions. From this humble start, growth was swift and massive in the early years - in 1997 the site hosted 2 million auctions compared to just 250,000 the previous year.ĮBay was one of the notable successes of the otherwise disastrous 'dot-com bubble' when many of the huge wave of online start-ups failed spectacularly.īy 2008, revenues were approaching billion as eBay became a global business. One of this site's first sales was a broken laser pointer. AboutĮBay started life in the mid-1990's as part of a larger site owned by founder Pierre Omidyar. A menu system walks you through various options based on what you wish to resolve, and there is also a Resolution Centre to deal with problems such as non-delivery of purchased items.ĮBay is a huge, global multi-billion online shopping and auction business employing over 30,000 people with a base in over 30 countries. To complain to eBay, the complaints line is 08.
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